Wednesday November 14 , 2018
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Customer Support

Every STAC Product is backed up by unmatched customer support including product replacement under warranty.

You can easily reach our friendly sales and customer support staff for any question, information or product related issuecustomer support

By Mail

ACTS Medical
1550 South Gateway Road Unit # 225
Mississauga, ON L4W 5G6

By Phone

+1-877-458-3722 (toll free)
+1-647-722-3274 (office)

By Fax


By Email



Product Warranty

ACTS Medical warrants its products under brand name STAC to be free of original defects in material and workmanship and to perform in STAC Product Warrantyaccordance with specifications for the following terms:

  • Limited Lifetime Warranty: All working parts of the loupe hinge mechanism and light attachment mechanism.
  • Three Year Limited Warranty: All Loupes and Ultralight Titanium Frames
  • One Year Limited Warranty: LED lamp head, cables, chargers, Ultimate Headband and nose pieces.
  • Six Month Limited Warranty: STAC Designer Frames, Battery Packs
Limitations of Warranty:
  • Breakage or failure due to tampering, misuse, neglect, accidents, modification or shipping.
  • If the instrument is not used in accordance with manufacturer’s recommendations or instructions.
  • If repaired or serviced by other than ACTS Medical or its authorized representative.

Prompt inspection and reporting of missing or damaged product should be reported to shipping carrier and ACTS Medical within 15 days of receipt.

If STAC products or any component thereof is found to be defective or at variance with the manufacturers’ specifications during the warranty period, ACTS Medical will repair or replace the instrument or component(s) at no cost to the purchaser.

This warranty only applies to products purchased new from ACTS Medical or its authorized distributors or representatives. The purchaser must return the product directly to ACTS Medical or an authorized distributor or representative and bear the costs of shipping. Telephone: 1-877.458.3722 (toll free) Email: Customer Support: customersupport[at]


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Canadian Quality

STAC is flagship brand name for STAC Dental Instruments Inc, Canada. Our vision is to provide 100% satisfaction to our customers. We carefully establish specifications at the time of design and development of STAC products. Specifications which meet the performance as well as style requirements of customers. In actual manufacturing process quality is checked at three stages against these specifications...

Testimonials and Feedback

Dr. Joe Castiglione
Date: Oct 05, 2009

I purchased loops from ACTS Medical over six months ago and have never looked back. The price and quality of loops is unbeatable by in the market today. I had taken a test pare of another brand name at the same to compare and found the field of view is far superior in the ACTS loops compared to the name brand "High Definition" pair. As...


Today ACTS Medical research team released a prototype of a new battery pack for its LED Headlight. The new battery pack will provide 18 hours of unintrupted power. A big reliever for Dentists and Surgeons. No need to charge your battery during work time. no need to keep a second back up battery.

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